Domiciliary Care

Providing visiting care in your home

Our visiting care is all about companionship and helping you cope at home. You may have a long-term condition or are recovering from a hospital visit or major operation. Any of these will mean you need a bit of extra support for everyday tasks you find difficult to complete.

Nobody would like to admit they can’t cope or need extra help around the house. Often this is all you need to ensure you remain safe and comfortable in your own home. It will give you and your family peace of mind to know that regular support is on hand day or night.

This type of care is incredibly flexible and there when you need it. Visits range from as little as 30 minutes to 24 hours a day. We can include a range of time slot allocations and tailor care delivery to your personal needs. You have access to ad-hoc depending on what you need us to help you with and how frequently.

Why you might need visiting care

Visiting care is there for those who just need a little more help so they can continue to live an independent life. You may have a progressive condition such as dementia or multiple sclerosis. So keeping active is important to you but you need some support to enable you to do this.

There are many occasions when circumstances are beyond our control. If you have suffered a major accident or need to undergo extensive surgery, coming home as soon as possible is always a great therapy. This might be difficult without extra support, but this is something we can help you with.

All our staff are fully trained and ready for any situation. Once we have set-up your Care Plan, they know exactly what you need and when to visit. But they also understand that circumstances change. Your well-being is always our priority. So, if they feel we need to review your plan at any stage they will let you know.

“Having that someone to talk to has made my life that much more enjoyable”

—  Kristen Molloy – Bedfordshire

The type of support you can expect

You may have problems with your mobility that restricts what you can do or are unable to manage simple tasks within the house. We work with clients to deliver a range of services.

Personal care any time of the day, when you need it


Accessing your local environment and community

Companionship and emotional support

Preparing and
cooking meals

Assistance with shopping and general housekeeping

Ad-hoc requirements to meet all of your needs

Administrative support – liaising with healthcare professionals

You are in control of your Care Plan and can tell us how involved you want to be with the tasks. This is all about support for you and being able to continue doing as much as you can. We simply help you to do this.

How we organise visiting care for you

Once you have made contact with us, there will be an initial conversation over the telephone. There are usually more questions than answers at this stage and we are more than happy to give you all the information. Visiting care support covers so many different needs. We will help you understand what might be the best solution for you.

A referral to your local office will be the next step. It’s important at this stage to put you in contact with people who know the area and are already helping clients in your community. They will also be your main point of contact going forward, should you have any questions or concerns.

Our local manager will arrange for a home visit to be undertaken. This will allow us to have a more in-depth discussion about your needs and understand how best we can support you.

After the visit we create your Care Plan. This will detail what is expected of the carer we assign to you. Providing them with as much information as possible about you to ensure you are fully supported.

A care folder is part of our service which will be stored at your house. Each time a carer visits you, this is logged and any relevant comments recorded. We also use smart mobile phone technology to track and monitor your care visits. This enables us to inform you should our care givers be delayed due to the weather or road conditions.

Depending on how many hours and the frequency of visits, we usually allocate 3 care givers for each client. This will ensure you receive continuity of care and that a familiar face is entering your home each time. The Care Plan can be reviewed at any time, particularly if your needs change.

Adapting to your needs

If you find yourself in a situation where you have to be admitted to hospital, we will always look to keep your care givers slot open. When you return home your needs may have changed. In this situation, we will carry out a further assessment and create a new Care Plan.

Over a period of time you may feel differently about the level of care you are receiving. Some of our clients feel confident enough to reduce their support package whilst others recognise they need more help. It’s important to remain flexible and adapt the support you receive because we understand that circumstances do change.